Technical support
L1–L2 escalation, production incident triage, alert monitoring, service degradation analysis, and customer communication.
Based in Metro Manila · Open to meaningful work
I’m Mike Dorio—a Technical Support Engineer and Web Developer working at the intersection of reliable operations, security, and useful digital products.
01 · What I bring
My background crosses enterprise support, cybersecurity platforms, and production web development. I’ve supported global teams, handled escalations, built client websites from Figma, and continued developing practical applications outside work.
L1–L2 escalation, production incident triage, alert monitoring, service degradation analysis, and customer communication.
More than five years supporting SaaS Endpoint Detection and Response and XDR across logs and networks, including parsing, integrations, and workflow management.
Custom WordPress themes, responsive Figma implementation, WooCommerce, PHP, JavaScript, React, Next.js, and API-driven applications.
02 · Professional work
03 · Beyond the day job
A separate space for curiosity: useful applications, unfinished ideas, technical experiments, and the long road toward building games my daughter can play.
04 · Experience
From enterprise security support to production web development, the thread is the same: understand the system, communicate clearly, and finish the job.
2025 — Present
Production incidents, alert monitoring, escalation ownership, triage, and service reliability.
2023 — 2025
Custom WordPress development, responsive Figma builds, performance optimization, and technical SEO.
2017 — 2023
Support for SaaS Endpoint Detection and Response and XDR, log analysis, incident workflow, troubleshooting, and customer enablement.
05 · Connected toolkit
06 · Let’s connect
I’m interested in support engineering, web development, automation, and product ideas that make complicated systems feel simpler.